We’re here to help you
If you wish you can contact us on the phone 91 049 39 91 from Monday to Friday from 08:00 a.m. to 3:00 p.m. or by sending us an email to support@textilfy.com.
How to know the status of my order
| To check the status of your order, you must enter your email, the order number and, for security, the postal code of the shipment. The states in which you can find an order are as follows: – Pending: The order has been successfully placed and is in the queue to review it and put it into production. – In process: All files have been reviewed and the order is in the production queue on the corresponding machine. – Pending shipment: All items in your order are ready for packaging. – Shipped: Your order has already been shipped. You will receive an email with the tracking track. – Cancelled: You have given order to cancel your order. – Failed: There has been some problem, usually with the generation or download of the file. If we are unable to fix it, we will contact you. – On hold: Your order is on standby (paused) usually by order of the customer or because there is a problem with the file or stock. |
Recommended Design Programs
| There is a lot of design software for editing and creation on the market. Both paid and free and free. Some of these are as follows. Photoshop and Illustrator, from Abode, are the best known. The file extension of the former is .psd and of the latter .ai. The alternatives to these are: Inkscape – Free and free, to work vector just like Illutrator. Gimp – It is very similar to Photoshop but free and free. Other simpler applications with which to edit images: Art Rage, Picasa, Sketchbook, Pixlr, PicMonkey. You can convert the extension of your images using Convert My Image With COLOURlovers you can create patterns (rapports). |
What is image resolution?
| Knowing what the resolution of an image is and how it influences when printing is very important to prepare your files correctly before sending them to print. First of all, you have to know what a pixel is. A pixel is the smallest homogeneous unit in color that is part of a digital image. This image is very representative because, for the same image size, you can see perfectly how the resolution changes from 1×1 to 100×100 pixels: The same happens if the image we want to print at a size of 100 x 100 cm. It is not the same that such a large image has 100 x 100 pixels than 10,000 x 10,000 pixels. If the image you want to print has very low resolution and you want to print it at a very large size, it will obviously come out pixelated. To prevent an image uploaded to Textilfy from printing pixelated, we ALWAYS print at a minimum resolution of 150dpi (pixels per inch). This is the minimum we need to print with sufficient guarantees. Therefore, upload your image to Textilfy between 150 and 300dpi. If it does not reach 150dpi we have to lower the size of the image to transform the image to 150dpi. Visit how I can make sure of the size my design will print to learn more. Here is an example of the image size you need to print a life-size image of 145 x 100 centimeters: We need an image of 8563 x 5906 pixels. How does Photoshop get that data? If the width has to be 145 cm at 150dpi it means that we need 150 pixels in each inch. One inch is 2.54 cm, so we need 150/2.54 = 59 pixels in each centimeter. Obviously the more pixels in each centimeter or inch, the more image quality. If we multiply those 59 pixels / cm by 145 cm wide we get the 8563 pixels at the width indicated by Photoshop. What camera should we have if we want to print a quality photograph at 145 x 100 cm? If we multiply the pixels of the image to the width and length, that is , 8563 x 5906, we obtain 50573078 pixels. Dividing by 1,000,000 gives us a result of 50.57 megapixels. This way we get an idea of how big the image must be so that the printing result is optimal. |
Quantity discounts
We make a 10% discount on 15 meters and a 20% discount on 30 meters.
You can print as many designs as you need, they do not have to be all the meters with the same design or with the same rapport.
For orders of more than 100 meters of the same type of fabric, please consult conditions by writing to the email hello@textilfy.com
- 15 – 30 meters: 10% discount
- 30 – 100 meters: 20% discount
- > 100 meters: consult on hello@textilfy.com”
How long will it take for my order to arrive?
As for delivery times, it usually takes 5-7 days in synthetic fabric and 7-12 days in natural fabric.
The ideal is always that you do the simulation of the order on our website and you will see an estimated delivery date that you can shorten by paying emergency supplement if you need it very quickly.
We have 2 types of emergency supplement:
- 24/48h in which an extra 50% is charged on the total value of the order with a minimum of € 35. In this case the order is served from one day to the next. It may take 48h in the case where the order enters after 12h noon.
- 48/72h in which an extra 25% is charged on the total value of the order with a minimum of € 25. In this case the order is served in 2-3 days maximum and we promise to make it so.
Type of inks with which fabrics are printed
In Textilfy we have 3 types of printing depending on the fiber or material on which we are printing: synthetic fabrics, natural fabrics or leatherette. All are OEKO-TEX certified and water-based.
If you want to know more information about the production process of any of our fabrics, contact us at hello@textilfy.com.
What you should keep in mind about the care of fabrics
In general, our fabrics can be washed in a washing machine at 30º maximum temperature.
Leatherettes and rubber can NOT be put in a washing machine. They are wiped with a damp cloth.
In no case should you use bleach such as bleach or chlorine. Preferably plate at low temperature on the face of the fabric (not on the side of the print).
In finished fabrics, so that the color is preserved as best as possible in the wash, it is advisable to wash the garment inside out in short washing machine programs at 30 ºC, without pre-washing, and with phosphate-free soap for colored clothes. Never dry clean and, if washing by hand, use only the recommended amount of detergent and do not soak more than directed. Do not dry in a dryer and let air dry.
In natural fabrics wear may appear when the fabric folds and rubs against the drum of the washing machine, so it is advisable to wash by hand. In the case of wanting to put it in the washing machine, we advise you to turn the product over before putting it in the washing machine and, if it is a bag or toiletry bag, introduce a towel in it so that it bulges and folds it at any time during the washing cycle.
Not all fabrics resist the same wear by washing or friction, so, as a general rule, we do not recommend industrial washes, dry washes or hand washes with a lot of soap / friction. Anyway, if you need a fabric whose print is very resistant to wear, please write us an e-mail to hello@textilfy.com telling us your case and we will recommend the one that best suits your needs. Never accept these conditions without first being sure if the fabric on which you are going to print meets the washing expectations you have.
In particular, it is good to know that in prints on cellulosic or protein fibers (silk, cotton, linen, viscose …), when a solid background color is made, or the print has a lot of background and little shape (the solid color is seen a lot), partial wear can occur in the wash. We do not recommend solid background colors in these cases.
It is recommended to iron the prints on the back and with the iron at medium heat. Our synthetic fabrics do not admit pleats and must be ironed carefully by placing a cloth between the printed faces of the fabric if they are going to be ironed against each other, always doing a previous ironing test. They are sublimated fabric and the ink can be reactivated by staining the opposite fabric.
As for the uses of the fabric, it is up to the client to do the necessary tests to verify that the fabric meets the needs required for the desired application, since we are not responsible for possible damages caused by its use.
Shipping costs and conditions of each zone
At Textilfy we ship your purchases all over the world. If at the time of placing the order it is indicated that we can not serve the country of destination, please write to hello@textilfy.com so that we can help you and calculate the shipping cost.
SPAIN (Peninsula)
Shipments to Spain are processed within 24 hours through GLS. Its cost is € 4.95 and shipping is free for orders over € 59.
SPAIN (Balearic Islands)
Shipments to Mallorca, Menorca, Ibiza and Formentera are processed in 48-72 hours through GLS or DHL. Its cost starts at € 13.31.
SPAIN (Canary Islands, Ceuta and Melilla)
The shipment will be made once a week and take approximately 4-5 days. Textilfy is NOT responsible for any taxes that customs may charge at destination. They are usually sent by post as a registered letter or with a “flat rate” package.
FRANCE
Shipments to France are processed in 2-3 business days through GLS. Its cost is € 11.95 and shipping is free for orders over € 99.
UNITED KINGDOM
Shipments to the UK are processed in 3-4 business days through GLS. Its cost is € 14.95 and shipping is free for orders over € 99.
ITALY
Shipments to Italy are processed in 3-4 business days through GLS. Its cost is € 11.95 and shipping is free for orders over € 99.
GERMANY
Shipments to Germany are processed in 3-4 business days via GLS. Its cost is € 11.95 and shipping is free for orders over € 99.
PORTUGAL
Shipments to Portugal are processed in 1-2 business days through GLS. Its cost is € 6.95 and shipping is free for orders over € 59.
REST OF EUROPE
Shipments to the rest of the countries in Europe that have not been mentioned above are processed in 3-5 business days through GLS. Its cost is € 19.95 and shipping is free for orders over € 199.
REST OF THE WORLD
For countries that are not mentioned above please write to us at hello@textilfy.com so that we can help you and calculate the shipping cost.
IMPORTANT: Textilfy is NOT responsible for possible taxes and customs management that the country may charge at destination.
What do I need to know about color?
The subject of color is the most complex but we will try to explain it as best as possible so that you have the knowledge and tools necessary to get what you need.
In digital printing on natural fabrics the color performance is limited and the tones are always a little matte, this is something inherent to digital printing on natural fabrics. For synthetic fabrics for example the color yield is much higher and we can obtain very intense, bright and saturated colors.
You must bear in mind that what you see on the screen and what later comes to you in the fabric can vary due to many factors: the fabric on which we print, the color profile of the file, the calibration of each screen … This is specifically discussed in our terms of use.
If you want a specific color, it is best to use our color chart, since there will always be differences between what you see on the screen and what comes to you printed. I attach information about the use of our color chart.
One thing to keep in mind is that in digital printing there will always be color variations from what you see on the screen to what you get printed on the fabric. Each screen has a different color calibration so the same file will look somewhat different if you see it on one screen or another, this makes the screens serve as a general orientation but never as a safe value.
When we want specific tones it is best to work with our CMYK COLOR CHART FOGRA39, it is the most reliable, the fastest and in the long run the most economical. I explain it briefly and if you need it later I expand this information. The printed color chart looks something like this:
The color chart occupies 1 meter of printed fabric and its price is that of the fabric on which it is printed.
This letter is specific to each fabric, since each fabric has its own and exclusive color performance so that the same file will look different when printed on different fabrics. That is why it is ESSENTIAL to always work with the color chart printed on the same fabric that we are going to print our designs.
USING THE CMYK FOGRA39 COLOR CHART
The color chart printed in fabric is accompanied by that same letter in digital format so that you can use it when designing. This digital letter would be sent to you by email.
1.- Choose the tone we like on the color chart printed on fabric.
2.- We take this color from the digital color chart (file opened on our computer).
3.- That same tone we paste in our design. In this way, regardless of what we see on each screen, we will always know with total certainty what tone is the one that will reach us in the printed fabric.
It is ESSENTIAL for a correct use of this color chart is that ALL files are at all times in the CMYK FOGRA39 color profile.
When you are going to use the color chart (file and stamped physical letter), if you have any questions, please contact us and we will try to solve all the doubts that may arise.
If you want this print with greater intensity I definitely recommend synthetic fabrics, surely the result in terms of color will be more satisfactory.
Prepare files for printing and their resolution
When you upload a file, Textilfy in principle must correctly recognize the actual size at which the image is and also its resolution. This, obviously, does not always happen because there are many image editing programs, with multiple versions each, and it is difficult that even having a standard of file extension and resolution the recognition of all the data of the file works automatically correctly in 100% of the occasions.
For this reason it is so important that, before uploading the final print file, you thoroughly check what are the values that Textilfy is returning to you (what values are those that it is automatically measuring) and if these correspond to what you want to obtain in fabric.
Let’s make an example here by uploading an image with the Textilfy logo. You can download it from here in case you want to do tests.
After selecting the type of fabric and quantity we need, we upload it directly and the following information appears:
Textilfy is telling us that it has correctly recognized the image, it tells you first the name of the file and secondly its weight. Then the size in pixels and finally its dimension in centimeters at a specific resolution.
This size in centimeters and this resolution are the dimensions that will be respected when preparing the file to go to machine.
If we look at the preview that Textilfy also makes automatically:
We can count that in the 145cm wide fabric there are 11 repetitions of the logo and a little more than number 12. If you divide 145cm between those 11 units you get just over 13 centimeters, which is what Textilfy is telling you (in text) that your file is wide.
IMPORTANT. The preview that Textilfy makes is just that, a PREVIEW. It is usually loaded at very low resolution to do it as quickly as possible and not saturate the server by being several clients loading designs simultaneously. Therefore, if you notice a low quality in the file or a marked pixelation, you should not be scared as long as you have made sure that your file has sufficient quality. That is, there are times when even having sufficient quality the file can look a little blurry or pixelated in the preview.
Let’s now open this same file in Photoshop and check its dimensions from the Image > Image Size menu…
What information can we read here? That indeed the pixels of width x height coincide exactly with the automatic reading that Textilfy returns to us. But if we continue a little further down, in Document Size, we see differences. Here we mark a resolution of 300dpi and dimensions of 6.16 x 6.16 cm. We can verify that it is just half of what Textilfy indicated to us because the image has just twice the resolution.
In reality the image is exactly the same, that is, the file as such contains exactly the same information. The difference is that Photoshop is showing it to us with 300dpi instead of 150dpi. If we do the exercise of modifying the resolution by lowering it to 150dpi and (VERY IMPORTANT) without checking the option Resample the image, we obtain the following:
In this case I am measuring the same size as Textilfy although there is a slight difference.
If you are not convencid@ that the resolution/quality/size of your file is adequate, check the ” File Review” option that we have incorporated into our shopping cart.
What is a color chart
A color chart or pantonera is a file with about 1,600 color references that we use to print on each of the fabrics we work and thus have a specific reference of each of the tones.
Here we show you how ours is printed on a synthetic fabric:
For each fabric you have the possibility to buy a color chart. You receive it at home and so you can make color substitution to nail the color you are looking for. The file with which we have stamped the letter can be downloaded directly from here.
If you want to know more about how a color replacement is done, enter here.
What payment methods do you accept?
We accept credit card, PayPal and bank transfer.
Orders paid by card or by PayPal go directly into the production queue or review (if applicable).
The orders paid by transfer are reviewed daily to pass them to production, normally it will take about 24/48h to receive the confirmation email. To avoid delays, we advise you to send us an email to hello@textilfy.com with proof of payment. Orders that are pending payment will appear in My Orders with this status until the payment is successfully validated. But they don’t go into production in the meantime.
If you select any emergency supplement option it is recommended that you make use of payment by card or PayPal so as not to delay the order for the time elapsed in the validation of the payment by transfer.
